Privacy policy

• Contact information, such as your name, address, billing address, shipping address, telephone number and e‑mail address.
  
  
• Financial information, for example, credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  
  
• Account information, such as your username, password, security questions, preferences and settings.
  
  
• Transaction information, for example, the products you added to your cart, added to your wish list, purchased, returned, exchanged or canceled and your past transactions.
  
  Information you share in your communications with us, such as when submitting a customer support request.
  Device information, such as information about your device, browser or network connection, IP address and other unique identifiers.
  Usage information information about your interaction with the Services, such as when and how you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:

Directly from you, for example, when you create an account, visit or use the Services, contact us or otherwise provide us with personal information;automatically through the Services, for example from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, for example, when we enlist the help of service providers to provide certain technologies or when they collect or process your personal information on our behalf;
From our business partners or other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing and Improving the Services. We use your personal information to fulfill our contract with you, process your payments, send your orders, remember your preferences and the products you are interested in, send notifications about your account, process your purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share comments and create a personalized shopping experience such as product recommendations based on what you have purchased. Using your personal information to better personalize and improve the Services may also be included in this purpose.
Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising and promotional communications via email, text or postal mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases or additions to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraud, illegal, dangerous or malicious activity, protect public safety and ensure the security of our Services. When you use the Services and choose to register for an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with others.
Contacting You. We use your personal information to provide you with customer support, respond quickly, provide effective services and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to review or participate in legal discovery proceedings, to conduct prospective or actual litigation or other legal disputes, and to investigate or enforce possible violations of our terms or policies.

How Do We Share Your Personal Information?

In certain cases, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Examples of these situations include:

Sharing information with Shopify and merchants, other third parties that provide services on our behalf (for example, information technology management, payment processing, data analytics, customer support, cloud storage, shipping and shipping service).
Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support third-party services with personalized ads based on your online activities with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that information about you not be shared for targeted advertising and marketing based on your online activities across different vendors and websites.
If certain information is shared with third parties when you direct, request or with your explicit consent; for example, to ship products to you or to share information if you use social media widgets or login integrations.
Sharing information between our sales partners or other units within our corporate group.
Sharing information in connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users or others.

Relationship with Shopify
The Services are hosted by Shopify and collect and process personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence for the purpose of providing and improving the Services to you. We also use some advanced Shopify features that leverage data and information from your interactions with our Store, other merchants, and Shopify to protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to your requests to exercise your rights regarding its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee and accept no liability for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on such sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also become visible to other users of the Services and/or users of such third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links in the Services does not imply any endorsement of the content of the linked platforms or their owners or operators, unless expressly stated otherwise in the Services.

Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the legal age of majority in the jurisdiction in which you reside. If you believe your child has provided us with personal information, you can contact us using the contact information provided below to request deletion of that information. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we have "shared" or "sold" personal information of individuals under the age of 16, as defined in applicable laws.

Security and Storage of Your Information
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". Additionally, the information you transmit to us may not be secure during the transmission process. Therefore, we recommend that you do not use unsecured communication channels to transmit sensitive or confidential information to us.

How long your personal information will be stored; depends on a variety of factors, including whether we need that information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Options
Depending on where you reside, you may have all or some of the rights set out below in relation to your personal information. However, these rights are not absolute and may apply in some cases, and we may deny your request where permitted by law.

Right to Access/Acquire Information. You may have the right to request access to personal information we hold about you.
Right to Deletion. You may have the right to request the deletion of personal information we hold about you.
Right to Rectification. You may have the right to request correction of inaccurate personal information.
Right to Data Portability. You may have the right to obtain a copy of the personal information we hold about you and, under certain conditions and subject to certain exceptions, to request that the copy be transferred to a third party.
Management of Communication Preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option in these emails. If you opt out, we may continue to send you non-promotional emails, such as emails related to your account or orders you have placed.

You can exercise these rights at the points specified in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and other rights you may have, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required under applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized representative who can make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to prove to us his or her authority to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

Complaints
If you have a complaint about the way your personal information is processed, please contact us using the contact information provided below. Depending on your place of residence, you may have the right to object to our decision or lodge a complaint with your local data protection authority by contacting us using the contact details set out below.

International Transfers
Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK competent authority, unless the data is transferred to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide any notices required under applicable law.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise a right you have, please call or email destek@zenomed.shop or contact us